Getting Started
Welcome to the order page, I'm glad you're thinking about taking home a piece of Mudskipper Pottery. I love having handmade pots around my house and I know you will too. To place an order you'll need to make a note of the glaze tiles in the sidebar of this page or the Gallery page. When you know the names for the different colors you can refer back to the Gallery page for the type of piece and usually the price. These pieces are made by hand one at a time, and as a result variations in size, shape, color and pattern are not only to be expected but cherished. When you are in the Gallery you can get a good idea of how much to expect, but nothing varies quite as much as the pattern. Most special requests for specific patterns would be considered custom orders,but you can request pots that are not stamped at all or ones with the "Skeleton Flower" pattern in the normal ordering process. When you know the color, form, quantity, and pattern you'll be ready to place an order by calling (740)694-0975 or just by sending an email. I'll get back with you as soon as possible to confirm the total. At this time payments can be made by sending a check or money order by mail, but if you have another payment preference let me know and we'll see what we can do. I'm considering the options of opening Paypal, Amazon Payments and, or credit card merchant service accounts. When you are all done, you can head over to the Resources page and learn how to care of your new pottery.
Shipping
All retail orders are priced as marked on the Gallery page and include Free Shipping and Handling. Each wholesale order has a 5% handling fee, and shipping is calculated as close as possible to the actual cost. Every effort will be made to ship out your order in a timely fashion, but do to the nature of the process it takes 4 to 6 weeks to create and ship new work. If you need something faster, give me a call and find out what I have on the shelves already made. My work is carefully packed and double boxed to ensure intact arrival. The shipping carrier varies with the job but I usually use USPS Priority Mail. Again, if you have a preference let me know at the time of the order and we'll see what we can do. If any items are damaged in the shipping process please save all original packing and contact me immediately.
Returns
I try to maintain the highest standards with my work. If for any reason you are not satisfied with your order please contact me so that we can promptly address any issues you are having with your pottery. At that time we can arrange for an exchange of the work or a refund if necessary.
Custom Orders
I love collaborating with people on new ideas for pots. It drives innovation in my work and helps me connect with what kinds of pots people want to have in their lives. I could tell you loads of stories about people who called wanting me to make some ceramic nicknack they saw at a novelty store because they thought I could make it cheaper, or people who wanted me to try to repair a precious piece of pottery in my kiln (superglue works best). Design work in ceramics is hard, and it takes a long time to get a piece through the process to potentially find out you have to start all over. So, how does custom ordering work? It all starts when you let me know what you are looking for, and if it fits into what I'm interested in, we can try to come to an arrangement. Whatever happens I still consider it my work. I make all the decisions about the final piece based on your suggestions. Sometimes its easy, like in the case of a pot I already make with a specific stamped pattern you like. Other times it can be hard, like in the case of a sangria pitcher with six goblets that have wooden stems. Maybe I would do a sangria pitcher, but I'm not making goblets with wooden stems. I will introduce new glazes or stamps for patterns from time to time, but I don't take custom orders for those. There has to be an understanding of the risk involved by both parties. It might take me more time than I think to make a new type of pot and you are most likely not going to get exactly what you imagined, but sometimes the risk is what makes the journey worth taking. If you are still interested in trying to collaborate let me know.
Wholesale Terms
There is a special relationship between artists and galleries, and for that reason wholesale terms can only be offered to legitimate buyers. I have an initial minimum order of $500 to establish a good representation of my work. Initial orders must also be pre-paid before they can be shipped. Re-orders can be placed for any amount and need to be paid for within 30 days of receipt. Wholesale orders are subject to a 5% handling fee, and shipping is calculated as close as possible to the actual cost. I will make every effort to work with you to arrive at terms that we both consider mutually beneficial. What you'll get; beautiful, consistently made pottery that your clients will love. What I'd like; open lines of communication and a relationship with a gallery I can trust. Price lists and order forms are available, so please get in touch.